Job Equitable Learning Services Administration Officer, Canberra City

Overview:

• Full-time, Fixed Term position until 31/12/2026

• Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements

• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About The Position

The Equitable Learning Services Administration Officer provides essential frontline administrative and coordination support to the Equitable Learning Services team, which promotes equal opportunities for students with disabilities, long-term illnesses, and/or mental health conditions. As the first point of contact for students and staff, the officer manages enquiries, coordinates appointments, processes documentation, enters data, and supports events and core team functions.

The role also ensures effective triaging and communication across platforms such as CRMs, the Microsoft Office suite, and other communication platforms and systems. Occasionally, the officer may also support the delivery of other wellbeing services at RMIT. With a proactive, agile mindset, the officer will contribute to continuous improvement, embracing new and contemporary ways of working to enhance service delivery in line with RMIT’s inclusive, student-centred values.

To be successful in this position, you’ll have:

1. Administrative and Coordination Experience

Demonstrated experience in providing high-level administrative support within a student-facing or service delivery environment.

2. Communication and Interpersonal Skills

Strong written and verbal communication skills, with the ability to engage respectfully and empathetically with diverse student populations and internal stakeholders.

3. Organisational and Time Management Skills

Proven ability to manage competing priorities, coordinate multiple workflows, and maintain accurate records within a fast-paced environment.

4. Technical Proficiency

Familiarity with using Microsoft Office suite, Excel, and student record systems; ability to learn new systems quickly.

5. Student-Centred Approach

Commitment to inclusive and accessible education with a sensitivity to the needs of students with disabilities, mental health conditions, and carers.

6. Team Collaboration

Capacity to work effectively as part of a multidisciplinary team, contributing to a positive and supportive team culture.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

Education Portfolio

The Education Portfolio is headed by the Deputy Vice-Chancellor Education and Vice President who leads the planning and implementation of the University’s strategies related to RMIT’s academic programs and the RMIT student experience.

The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources.

The Education Portfolio plays a key role in empowering students to access education, participate actively in the life of the University and achieve successful and fulfilling lives beyond graduation. The provision of a stimulating and satisfying experience for students is a priority for the University.

Students Group

The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce.

We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.

Our objectives are to:

• Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience

• Deliver impactful, connected service, care and development opportunities at scale, and to

• Engage, empower and value each other so that together we can make a difference.

We welcome a diversity of perspectives and are inclusive in our approach to work. We are aligned in our passion for having a collective and positive impact on the student experience at RMIT.

Our team is comprised of talented and motivated people from a range of professional disciplines and backgrounds, at various stages of their careers and including RMIT students.

We are a value-led organisation and we value imagination, agility, passion, inclusion, courage and impact.

The Group is led by the Executive Director Students.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Write to the company

Job Description – ELS Admin Officer

Applications Close:

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via Write to the company or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.