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Are you a visionary developer ready to shape the digital experience of an entire city? Join Digital Canberra and lead the transformation of government services through cutting-edge ServiceNow solutions.
About Us
Digital Canberra drives innovation, integration, and data-informed decision-making across the ACT Government. Within our largest branch, Customer Engagement Services, the Digital Services team delivers seamless, user-friendly experiences through the OneGov Service Centre, powered by ServiceNow.
Your Role
As the ServiceNow Development Manager, you’ll lead the design and delivery of scalable, intuitive, and enterprise-grade solutions across the ServiceNow platform. You’ll be the go-to expert for frontend development, Service Catalogue creation, and module configuration—ensuring every digital interaction is efficient and accessible.
Key Responsibilities:
- Develop and maintain Service Catalogue items, custom applications, and workflows.
- Design responsive, accessible user interfaces aligned with UX/UI best practices.
- Configure enterprise-wide ServiceNow modules and integrate with third-party systems.
- Lead and mentor a small team of developers.
- Collaborate with stakeholders to translate business needs into technical solutions.
- Ensure platform performance, compliance, and documentation standards.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other Requirements:
Technical Expertise
- Over three years of ServiceNow development experience.
- Proficiency in JavaScript, GlideScript, SQL, HTML, CSS, and ServiceNow UI frameworks.
- Hands-on experience with Flow Designer, Integration Hub, and scripting tools.
- Familiarity with ITIL processes.
Qualifications
- IT qualifications and ServiceNow certifications are highly regarded.
- ACT Government CMTEDD Baseline clearance required.
Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
Please note, this position will be moving to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.
Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.
How to Apply: Please provide the following.
- A statement outlining your suitability based on the “What You Will Do” and “What You Require” sections of the Position Description.
- Your curriculum vitae, including the contact details of two current referees.
Applications should be submitted via the Apply Now button below.
Digital Canberra
Digital Canberra was established on the 1 July 2025, amalgamating positions which previously were advertised under Chief Ministers and Economic Development Directorate and ACT Health Directorate.
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