Job Third Level Support Analyst Full-time Temporary with a Possibility of Permanency, Canberra City

End User Services (EUS) are seeking an experienced and motivated person to provide third level support to agencies across whole of government. This will include high level troubleshooting and root cause analysis of Windows operating systems, Office applications and third-party applications. The individual must have a sound technical understanding of a wide range of Microsoft products including Active Directory, Citrix, Microsoft Endpoint Configuration Manager, and Print Management. The successful candidate will have sound written communication skills including developing and maintaining technical documentation, while liaising with stakeholders and working collaboratively with team members and teams across the organisation. This is a temporary position available immediately for six months with the possibility of extension and/or permanency.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements: The incumbent of this position is to hold or obtain and maintain an additional employment screening Personnel Vetting Program certificate. The Personnel Vetting Program (PVP) is currently self-administered by Chief Minister, Treasury and Economic Development Directorate (CMTEDD) and Digital Canberra (DCBR) and is inclusive of individuals with ACT Government employment eligibility.

Notes: This is a temporary position available immediately for a period of six months with the possibility of extension up to 12 months and/or permanency.

An order of merit will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply: After reviewing the Position Description, please provide a written response (of no more than two pages) addressing your relevant skills and experience against each of the capabilities listed under the “What You Require” section. Applications should be limited to cover sheets, applicant curriculum vitae and not more than two pages of criteria response.

Applications should be submitted via the Apply Now button below.

Digital Canberra

Digital Canberra was established on the 1 July 2025, amalgamating positions which previously were advertised under Chief Ministers and Economic Development Directorate and ACT Health Directorate.

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Note

This is a temporary position available immediately for a period of six months with the possibility of extension up to 12 months and/or permanency.